Privacy Policy

Information we collect

• Name, email address and mobile number.
• Delivery address, purchased products, order amount and order history.
• Support messages, return requests and related communications.
• Browser, device, IP address, pages visited and cookies where applicable.

Payment information

Payments are handled by third-party payment processors. RIBB does not intentionally store complete card numbers or CVV information. Payment providers process information under their own security and privacy practices.

How information is used

• To create, confirm, deliver and support orders.
• To provide customer service and process returns.
• To prevent fraud, misuse and security incidents.
• To meet tax, accounting, legal and regulatory requirements.
• To improve products, website performance and customer experience.

Sharing information

Information may be shared with providers supporting payments, hosting, communications, analytics, fraud prevention, fulfilment and delivery. It may also be disclosed where required by law or necessary to protect rights and safety.

Cookies and analytics

The site may use cookies, local storage and similar technologies to maintain functionality, remember preferences, understand usage and support security. Restricting them may affect some features.

Retention and security

Information is retained only as reasonably needed for orders, support, security, disputes, legal obligations and business records. Reasonable safeguards are used, but no online system is completely secure.

Your choices

Depending on applicable law, you may request access, correction or deletion of certain information. Some records may need to be retained for legal, tax, contractual or fraud-prevention purposes.

Children and international processing

The site is not intended to knowingly collect information from children who cannot legally consent. Service providers or business operations in more than one country may process information subject to applicable safeguards.

Privacy contact

Privacy enquiries may be submitted through the support link.